RETURN & SHIPPING POLICY – PAWS & OUTFITS
IMPORTANT: Please read our Return Policy carefully before making a purchase. By placing an order, you acknowledge and agree to these terms.
RETURNS
Return Period
You have 30 days from the date of delivery to request a return. Unfortunately, we cannot accept return requests after this period.
Return Conditions
Returned items must be in the same condition as received—unused, unworn, and in their original packaging.
For hygiene reasons, items must be clean and free from pet hair, stains, odors, or other signs of use.
Non-Returnable Items
For hygiene reasons, certain products may not be eligible for return once used or worn. This may include items that cannot reasonably be resold for hygiene reasons.
RETURN PROCESS
If you wish to return an item, please email support@pawsandoutfits.com with:
- Your order number
- Reason for the return
- A photo of the product, if applicable
- Your contact details
Our customer support team will provide you with the return instructions.
REFUNDS
Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please first check your bank account or contact your payment provider.
If you still cannot locate the refund, please contact us at support@pawsandoutfits.com.
RETURN COSTS
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.
Return instructions, including the return address, will be provided by our customer support team after your return request has been reviewed.
EXCEPTIONS
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us at support@pawsandoutfits.com as soon as possible.
Please include your order number and clear photos of the item so we can investigate the issue and provide an appropriate solution.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
Because orders may enter our fulfillment process quickly, we cannot guarantee that cancellation will be possible once processing has started.
For any questions regarding our Return Policy, please contact:
SHIPPING & DELIVERY INFORMATION – PAWS & OUTFITS
Below are the estimated processing and delivery timeframes for our orders.
Processing Time
After placing your order, we generally require 1–3 business days to process and prepare it for shipment.
Orders placed during weekends, holidays, or periods of high demand may require additional processing time.
Delivery Time
Once your order has been processed and dispatched, the estimated delivery time is approximately 6–12 business days.
Please Note
Delivery times are estimates and may occasionally be longer due to high order volumes, public holidays, customs processing, weather conditions, or other circumstances outside our control.
In some cases, delivery may take up to 30 days after purchase.
You will receive tracking information when available so you can follow the progress of your order.